Discover the exciting journey of Lou's acquisition by Totango, the industry's only Composable Customer Success platform. Learn about the new Totango In-App, designed to enhance customer onboarding, drive product adoption, and streamline user feedback. 

Lou By Totango

Explore Lou's acquisition by Totango, the Composable Customer Success platform. Learn about Totango In-App for improved onboarding, product adoption, and user feedback. Join our webinar on in-app communications.

Lou Acquired by Totango Composable CS Platform

A tooltip is a brief message that appears when a user interacts with a specific app or website element. A good tooltip is subtle, provides the user with valuable information, and then gets out of the way. 

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Tooltips: A Guide To Designing These Helpful Hints

Product conversion is a critical metric that many SaaS businesses often overlook. It can significantly impact your product growth and success. Improving conversion rates can increase revenue and provide insight, here's a one-step guide to max conversions.

Saas Conversion Guide

The Ultimate SaaS Conversion Guide: Maximizing Your Revenue Potential

Product trials are a game-changer for SaaS companies. They offer potential customers the chance to try the product before committing to a paid plan, this is a huge draw for new leads and high-intent users. Want to entice users to pay for your software? 

Product trial onboarding process 

Convert Users: Optimize Your SaaS Product Trials for Maximum Impact. Product trials are a game-changer. They offer potential customers the chance to try the product before committing to a paid plan. Want to entice users to pay for your software?

Convert More Users: How to Optimize Your SaaS Product Trials for Maximum Impact

Product engagement is what it sounds like: how much engagement a product receives from its active users. It measures how users interact with a product at the most fundamental level. Want to maintain growth for your SaaS? Check this out for more information

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Product engagement is what it sounds like: how much engagement a product receives from its active users. It measures how users interact with a product at the most fundamental level. The more engagement, the better.

7 Ways to Increase Product Engagement and Power Growth 

In this post, we explore some advanced software onboarding best practices. We cover increased user retention, higher customer satisfaction, faster time to value, metrics, and tools to enhance your onboarding process.

The Advanced Guide to Software Onboarding

In this post, we'll explore some advanced software onboarding best practices, metrics, and tools that can help you improve your onboarding process. Including increased user retention, higher customer satisfaction, and faster time to value for your users.

First impressions are powerful and hard to overcome. As a SaaS company, our user onboarding experience gives the first impression of our company long before a user interacts with our team.

Happy Onboarding

The Comprehensive Guide to Effective User Onboarding

This guide lists six SaaS onboarding best practices that will help your new users integrate the product into their daily routines. Here are our best practices for an easy onboarding experience.

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6 Best Practices for SaaS User Onboarding 

What is a digital adoption platform (DAP), and how do you choose the right one for your product? Before signing up for a DAP, it's essential to know that not all digital adoption tools are made equal.

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What is a Digital Adoption Platform? Before signing up for a DAP, it's essential to know that not all digital adoption tools are made equal. A digital adoption platform is a no-code software tool that helps users learn how to use the product. 

What is a Digital Adoption Platform (DAP) and How to Choose the Best One

Many people use the terms "user onboarding" and "customer onboarding" interchangeably, but there are crucial differences between these two experiences. Understanding them can help you build compelling onboarding experiences for both groups.

User Onboarding vs. Customer Onboarding

User Onboarding vs. Customer Onboarding: What’s the Difference?

Announcing product changes effectively and clearly will help build trust and loyalty between you and your users.

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How to Announce New Features in 2021

Lou is the first digital adoption platform to go freemium. Creating great user experiences has never been easier!

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Introducing Lou Freemium

Integrating with Segment makes it easy to utilize Lou’s most powerful personalization features without any custom code or added implementation time

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Integrate Lou With Segment

Product tours help drive users to activation by guiding them step-by-step through completing important tasks on your platform.

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How to Build an Engaging Product Tour

When building product tours or any other onboarding content for your app, it's important to begin by defining a goal.

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Are You Setting User Onboarding Goals?

In this onboarding teardown we're taking a look at Polly, the instant engagement app for Slack and Microsoft Teams.

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Polly Onboarding Teardown

With businesses looking to cut SaaS subscriptions due to the effects of COVID-19, we've put together 4 powerful strategies to drive customer retention this quarter.

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4 Ways to Retain Customers

With a 4.7 star rating, Lou is ranked in the top 10 Digital Adoption Platforms for small businesses

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G2 ranks Lou among the best Digital Adoption Platforms for small businesses, and customers rank Lou's ease of use as a perfect 10/10

Lou is a High Performer on G2!

Guidelines and examples for creating beautiful and effective product tours 

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A comprehensive guide to creating effective and beautifully designed product tours and walkthroughs without code

How to Design a Great Product Tour

A guide to understanding aha moments and how to optimize your new user onboarding flow to get to the aha moment faster

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Aha moment: definition, examples, & how to get your users there faster. A guide to understanding aha moments and how to optimize your new user onboarding flow to get to the aha moment faster

Aha Moment: Definition, Examples, & How to Get Your Users There Faster

Discover five actionable ways to help drive the adoption of new features and encourage your users to stick around for the long haul.

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How to Increase Feature Adoption and Boost Long-Term User Retention. Discover five actionable ways to help drive the adoption of new features and encourage your users to stick around for the long haul.

5 Ways to Increase Feature Adoption and Boost User Retention

Today we're announcing a new feature to help track user activation in your app. Goals help you understand how effective your product tours are at driving users toward key activities.

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New Feature: Goals

Adōpets announces new features & product updates to pet shelters across the world with Lou

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Lou product tours make it easy to announce new features & product updates to pet shelters across the world. Adopets customer story.

Customer Story: Adōpets

Vsble scales onboarding for 100k users & decreases support tickets by 15% with Lou

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Vsble scales onboarding & decreases support tickets by 15% using Lou's code free product tours. Read case study. 

Customer Story: Vsble

Time to Value (TTV) is how much time it takes a new user to realize and gain value from a product. Learn how to shorten your product's TTV so that your users get a return on their time investment faster & stick around. 

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Time to Value is how much time it takes a new user to realize and gain value from a product. A short TTV means users get a return on their time investment faster, which means they're more likely to stick around. Lower TTV with user onboarding

How to Reduce Time to Value with Enhanced User Onboarding

Goals help product teams understand how users are progressing through the onboarding process and how much of the product users are adopting.

Goal tracking Jan 2022

Everything you need to know about setting effective user onboarding goals. Goals help product teams understand how users are progressing through the onboarding process and how much of the product users are adopting.

Everything You Need to Know About Setting Effective User Onboarding Goals

New feature announcements keep users up to date on latest releases and improve feature adoption. Learn best practices, see examples of high performing feature announcements, & how new feature announcements can drive feature adoption for your product. 

New Feature

How to Create New Feature Announcements That Work

Product-led Growth is the effort to create an all-encompassing self-service product that sells itself and grows the business. If your company is looking to level up and implement a product-led growth strategy read to learn more!  

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Everything a startup needs to know about product-led growth. Product-led growth is defined as a go-to-market strategy that relies on using the product as the principal tool to acquire, activate, and retain customers.

The Ultimate Guide to Product Led Growth for Startups

With product-led growth gaining more popularity, product marketing is also rising. But what exactly is the role of product marketing in SaaS?

Product marketing

SaaS product marketing is the tactics and strategies applied to software products to generate demand and drive end-user adoption and retention of the product.

What is SaaS Product Marketing?

30 User Onboarding Tools to Drive Product Growth and Improve User Retention; This guide will share the benefits of user onboarding software and recommend some of the top tools that will wow your users. 

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30 User Onboarding Tools to Drive Product Growth and Improve User Retention

Since first developed in 2003, SaaS companies have used NPS scores to gather qualitative data to measure and improve customer experience and loyalty. NPS is notably the most implemented customer experience KPI over all other user feedback types.

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Since first developed in 2003, SaaS companies have used NPS scores to gather qualitative data to answer NPS questions and improve customer experience. NPS is notably the most implemented customer experience KPI over all other user feedback types.

NPS (Net Promoter Score): The Complete SaaS Guide

Lou just made it incredibly easy to onboard users faster with interactive checklists that take just minutes and no code to launch. 

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Onboard users faster with interactive checklists that take just minutes and no code to launch. 

Boost User Activation and Retention with Onboarding Checklists

A product adoption strategy is important, users stick around when they fully adopt your product. Adoption transforms into higher retention and lower churn, making your revenue more predictable and consistent over time.

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Product adoption, or user adoption, is the moment when users start to use your product or site's features to accomplish the goals it was built to help with.

How to Drive Product Adoption and Convert More Users: 5 Excellent Strategies

This one-stop guide will teach you everything you need to know about maximizing product adoption. We'll cover product adoption, how to track and measure it, and how to optimize the product to increase adoption.

Product Adoption Main Image

This one-stop guide will teach you everything you need to know about maximizing product adoption in 2022. We'll cover product adoption, how to track and measure it, and how to optimize the product to increase adoption.

The Ultimate Guide to Product Adoption in 2022

An effective product tour promotes product adoption. Here are the 10 best product tour software options for building engaging tours.

Product Tour Software Updated

The 10 Best Product Tour Software For 2022

Many users stop using a product not because it doesn't add value or can't solve their problems. They stop because getting onboarded to the product was simply too difficult. In this article, learn 6 user onboarding mistakes and how to avoid them. 

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