To see an optimal completion rate, we recommend limiting tutorials to a maximum of 10 steps. Keeping tutorials below this limit can be tricky. We find it helpful to have separate tutorials for each activation point, with the activation point being the end goal of the tutorial.
Build each tutorial with an activation point in mind. Activation points are the milestones within your platform that users must reach in order to recognize value. They can also be thought of as the ‘aha’ or ‘magic’ moments.
Your LOU tutorials should drive users from initial sign on through a series of activation points over the user’s entire journey from new to power user.
Modals can be one of the most powerful tutorial steps because they demand users’ attention. As the modal pops up and the platform greys, your user is essentially a captive audience. We recommend using that power sparingly as users are more likely to stay engaged with the interactive tutorial if it doesn’t feel obtrusive to their experience in the platform. Modals can be great for new feature announcements, to welcome users to the platform either with text or a video, or to convey important information that you want to be certain your users’ see.
User segmentation allows you to display tutorials that are relevant or personalized for a certain type of user. It also prevents users from seeing tutorials that are not relevant to them or are about features they may not have access to. The most important users to segment are users who would see a different version of the platform, for example, general users and admin users.
Once the various user segments have been defined in the LOU Dashboard, you can assign a tutorial to a specific segment of users from the LOU Builder by selecting the desired user segment on the last step of creating your tutorial. For additional help see our user segmentation guide.
Our team is dedicated to helping you create the best learning experience for your users. If you have any additional questions, our team is happy to help. Just reach out to firstname.lastname@example.org and we’ll personally follow up.
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