Important Builder Tips

Launching the Lou Builder

Once you’ve downloaded the Lou Builder from the Chrome Store, navigate to your platform, then click the Lou Builder icon in the top right toolbar of your chrome browser window. It will appear as a pink box.

Opening stubborn menu bars while building a tour

After clicking ‘select element’ in the Lou Builder, whatever element you click next will become part of the interactive tutorial being building. This can present a problem when the element you wish to select is housed within a drop-down menu. 

To select an element in a drop-down menu, open the Lou Builder and make sure you’re editing the desired tour step. After locating the element that launches the drop-down menu, click ‘select element’ in the builder. Next, on your keyboard hold down the ‘D’ key, hover over the dropdown element, and click it to open the drop-down menu without ‘selecting’ it as part of your tutorial. Lastly, release the D key and click the element from the drop-down menu that you want to select as the tutorial step. 

Add images and videos within tour steps

Images and videos can be housed right within a tour step. This allows users to learn from additional support content without leaving the platform or page they’re working on. To add media, click within the text editor of the tour and then select to add either an image (the photo icon) or video (the icon of a play button). Lou currently supports YouTube and Vimeo videos out of the box but can accommodate other forms of video. If you require an additional type of video upload, let us know at, and we’ll be happy to set it up for you.  

Choose where experiences appear

You can designate experiences to start automatically when a user reaches a certain page for the first time, or the experiences can be available for your users to access in the help widget. 

If you set an experience to start automatically, it will only appear the first time the user reaches that page and will not appear again. If you’d like the experience to be available after the user’s first visit, you can create two rules for the experience: one setting it to start automatically and a second setting it to be housed in the widget. 

You can designate which experiences appear in the help widget based on what page or URL the user is on. To make Lou experiences available on more URLs, omit unique information from the URL by entering a wildcard within the URL Rule section of the Lou Builder. A wildcard is just an asterisk (*) that you enter to omit a section of a URL. 

For example, if I build an experience on a URL that is

But I want the experience to appear within the help widget on every page of my platform, I would replace ‘home’ with the wildcard.*

Builder vs Dashboard

The Lou Builder is a chrome extension where Lou experiences are built, edited, and deployed. If you wish to manage your account information, add new user segments, and track how your experiences are performing go to

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